Suppliers Terms

1. Overview

These Terms of Business (these terms) govern agreements between us and you; the individuals, companies and/or organisations using the website and services for commercial reasons, as a displayer and/or purchaser of customer quotes, listings, advertising and/or sponsorship (‘the supplier’, ‘you’, ‘your’).

Submitting any information to the website, having an account and receiving enquiries, or submitting a reply or quote signifies acceptance of these Terms and also the Terms of Use and Cookies Policy. In the case of any dispute, neither document stands alone or carries authority over the other.

In accepting these terms, you confirm you are authorised to do so on behalf of the company to which they refer.


2. Terms applicable to supplier partnerships

2.1. Our service to you
2.2. Limitation of our service
2.3. Code of Best Practice – your agreement with us
2.4. When commission is due
2.5. Our prices
2.6. Taking bookings and payments
2.6.1. Where customers pay you direct
2.6.2. Where customers make online payments via us
2.7. Your information and images
2.8. Customer Privacy Protection
2.9. Liability
2.10. About

These terms were last updated 3 December 2017. These terms replace and overwrite any versions of the terms accessed before that date.


2.1. Our service to you

The aim of our service is to provide space for you to display information about your goods and services to prospective customers, and to generate you new ‘Direct Enquiries’, ‘General Enquiries’ and ‘Bookings’ (together ‘enquiry, ‘enquiries’). Direct enquiries and booking are sent specifically to you by the customer, having viewed information about your service. General enquiries are sent by us to a number of different suppliers like you, who we deem to be best able to meet the requirements of the customer. These different types of enquiry will all be clearly labelled in our communication with you.

We will alert you when there is a new enquiry through the site. We will provide you an account where you can manage your information, view this enquiry and reply to it (a ‘reply) or decline it if you cannot accommodate the customer (‘decline’). Your reply may be in the form of a message, new or amended price quote (‘quote’), or accepting a booking request. The customer will be notified by email when you submit your reply or decline. Your reply will be available for the customer to view in the customer’s account. The customer will be able to reply to you through their account.

We reserve the right not to submit, or remove, any reply or quote. We will always try to provide an explanation, but will not be required to.

The customer may also choose to share private contact information with you in order to proceed with a booking. You may use this information to communicate with the customer for the purpose of the booking. In doing so, your account will not contain any further record of this communication. You are still subject to the terms of this agreement, and agree to provide complete copies of your record of communication with a customer if required.


2.2. Limitations of our service

We do not sell or resell any of the goods or services displayed, as we feel this is best done direct by you, who is the expert, and can ensure the goods or services are able to meet the requirements of the customer.

As such we do not act as an agent, or act as go between in any issues relating to a customer’s experience. Any dealings between a customer and any supplier are solely between the customer and the relevant supplier, and are done so at their own risk.


2.3. Code of Best Practice – your agreement with us

By using this service, you are agreeing to work with us according to the following terms.

Your cooperation is essential to our ability to provide the customer a simple, high quality and seamless booking experience, operate efficiently, and generate bookings for you at the lowest possible price.

You understand and accept that failure to comply with these terms will:
Lead to your reduced exposure on the site.

Ultimately lead to the termination of this agreement and the suspension of our service to you.


Respond to enquiries and booking requests within 24 hours

You agree to reply to all Direct Enquiries and Booking Requests within 24 hours, wherever possible. This includes declining enquiries if you cannot accommodate the customer.

You understand that failure to do so will also damage your company reputation – the customer is expecting a response from you.


Keep availability accurate

You agree to ensure your prices and availability are kept accurate and regularly updated.

By marking your product or service as available for a specific date, you are confirming you are willing and able to accept bookings on that date, and will pay the appropriate commission due on these bookings. If there is a date you are not willing or able to accept bookings and pay commission on, you must mark that date as unavailable.

You can use your account to update prices and/or availability. Where you use a third party service that is able to distribute your pricing and/or availability information, we will aim to connect with this service to remove the need for you to manually update this information, but provide no guarantee we will be able to do so.


Honour a Best Direct Price Guarantee

We have a ‘Best Direct Price Guarantee’ with customers. The details of your obligations in this regard are set out here.

All prices submitted to the site must be the same price or less than the price available to the customer from any alternative source, including but not limited to, direct contact with you, through your website, or through your other advertising or sales partners (‘other source’) for the exactly equivalent product or service.

If we can provide evidence that the same product is available to the customer at a lower price through any other source (‘cheaper quote’), upon our request you agree to make this cheaper quote available for the customer to book through the site. If the customer has already booked and paid at a higher price, upon our request you agree to refund the difference to the customer within 14 days, such that the total price they have paid you will be the same as the cheaper quote.


Not add email addresses, phone numbers and web links to your replies

We provide customers with a simple method to communicate with you through the platform, and confirm bookings with you. This may include email, phone calls, web links and other methods as appropriate.

You agree you will not add any other email address, phone number or website links into the replies you send to customers, except in extenuating circumstances when requested to do so by us or the customer.

Upon our request, you agree to promptly declare the outcome of all enquiries where you do leave an email address, phone number or weblink. (See also Booking and Commission due)


2.4. When commission is due

If a customer books with you at any time after you submit a reply to an enquiry, or receive a call from the customer, you agree to pay a commission on the total value of their booking. Commission is based on the total value of the booking at the time the deposit is paid and is payable within 14 days of booking, or deducted automatically from customer online payments (see section on Booking cancellations and changes for more).

You agree to declare honestly and promptly every time you receive a new booking from a customer you received contact from through this website. You may receive the booking through this website, or the customer may book direct through your website, email or phone line.

Upon receipt of an email from us stating we have recorded that a customer has booked with you, you must notify us within 14 days if you feel this is incorrect, or if you wish to dispute that a commission is due on this booking.

If you fail to notify us of any dispute within 21 days, the booking will be treated as a confirmed booking, and you will be invoiced for the commission due in accordance with the terms of your price plan.

Commission is due on any booking made by the customer with you, at any time after you submit a reply to that customer through this website. This includes;

  1. a) cases where the enquirer subsequently contacts you direct. This will happen as we may provide your company name, phone number and website link;
  2. b) when that person is already on your database or has booked with you before, if that person makes a new enquiry through the site,
  3. c) the customer contacts you through any other source, including a travel agent, at any time after you submitted your reply to the customer;
  4. d) the booking is made by another person travelling in the same group as the customer who made the original enquiry.

After paying commission on the first booking, should the customer contact you direct without going through this website, there will be no commission due on these subsequent bookings.

Persistent failure to declare the outcome of enquiries, falsely declare the outcome of enquiries, failure to provide evidence to justify your declaration when requested by us, and/or failure to pay the agreed commission on these declared bookings within the specified time period will lead to your suspension from the website, and legal action may be taken in respect of any moneys owed to us.


2.5. Our prices

We offer a choice of price plans (‘price plan(s)’, ‘plan(s)’) for you to choose from in order to use this service. Details of available plans and the price plan you have chosen, including associated commissions, fees, payment terms, expiry dates and services included, are visible in your account and in other communication with you, from time to time.

The price plans may remain unchanged, however we reserve the right to change the available plans, or the associated fees, commission rates, payment terms and services included in price plans at any time. If your current price plan has a specified expiry date, any changes to price plans will not affect you until the expiry date of your current plan.

You can switch your price plan or cancel your account at any time. Any fees paid will not be refunded. Unpaid commissions on any bookings arising from any enquiries you received before switching or cancelling will be payable at the rate agreed prior to switching or cancelling.

All fees exclude appropriate VAT or sales taxes. This will be applied to your invoice or billing form in accordance with applicable laws and legislation. VAT will not be applied to invoices if you provide a valid EU Sales Tax number.


2.6. Taking bookings and payments

When a customer wishes to make a booking they may pay you directly, or they may make online payments to you through the site.


2.6.1 When a customer pays you directly (cooming soon)

If at any time you agree with a customer to pay your directly, you are responsible for collecting all payments from the customer and paying any third party fees associated with the collection of payments.


Paying us

You will pay a commission (being a small percentage of the product price) to at the moment of the client reservation that is withheld immediately (at the moment of the payment).

Only Trip Providers which have a commercial relationship with (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). is not an open platform (like eBay) where end users can make their product available (no C2C platform); does not allow non-professional parties to offer or sell their products on or through

Cancellations and changes

Cancellations are valid until three weeks before the adventure and must be communicated by email at

By canceling the reservation the client has the right to reserve another adventure or to reschedule it in the calendar.

After three weeks before the date or “noshow” we don’t guarantee any reimbursement.


2.6.2. When a customer makes online payments via the site

Payment is safely processed from your credit/debit card. The total amount will be transfer immediately at the Trip Provider and Horizon will withhold only his commission (that will be bill at the Trip Provider).

Horizon manage the payment through third party payment processors for and on behalf of the Trip Provider (Horizon never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the Trip provider through a third party payment processor. In the case in which the payment is done directly to Horizon by the client, Horizon will transfer the money to the Trip Provider. Then Horizon will invoice the bill to the client. In this case the relationship is still between the client and the provider and not with Horizon that is a third part in this process.

So, any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.

You will not hold Horizon liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Trip Provider and not (re)claim any amount for any valid or authorized charge by the Trip Provider (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.


2.7. Your information and images

Suppliers agree that it is their responsibility to submit information and check that all information is accurate, up to date, and complete.

You specifically agree it is your responsibility to ensure the accuracy of price information displayed to customers about your products and services. You confirm you will accept bookings for your products and services at the price you most recently submitted to the site by any means. It is illegal to provide false or misleading pricing information.

We may wish to use information and images for marketing your goods and services and generating new customer enquiries other than just on this website. We will always undertake to gain your prior approval about any new marketing partnerships.

In circumstances where we believe information or an image might be useful in more generic ways, we will undertake to gain your prior approval.

We reserve the right to approve, amend or decline copy at our sole discretion and without explanation. We also reserve the right to change the layout of supplier pages, the information that is displayed, and the look and feel of the site as we deem appropriate and without notice.


2.8. Customer Privacy Protection

We provide space for you to submit quotes to a customer, communicate with the customer and generate new bookings. We may provide the customer with your contact details at such time as we believe it is appropriate.

We will not provide you with direct contact details of the customer, including email address and phone number, until the customer has indicated they wish to share these details with you.

When we do share these contact details with you, they are provided to you in good faith. They are to be used only for the purposes of finalising a booking with the customer. We ask that you respect their privacy and do not use them for any other reason, or share them with any third parties.

You may not attempt to make contact with the customer outside of the website, or encourage the customer to contact you outside of the website. Any attempt to do so will be seen as a breach of this agreement.


2.9. Liability

You agree to indemnify us against all losses, damages, claims or expenses (including legal costs), which we may reasonably incur, on account of any claim by a third party arising directly or indirectly from the information provided by you for listings, advertising and/or sponsorship, or from the activities, mal-practice or negligence of you, the supplier. This may include, but is not limited to, claims that any information provided by you, the supplier, is in anyway misleading, inaccurate, libellous and/or offensive, and any action for breach of contract, and/or any tortious action.

Our relationships are regulated by the contract signed. In the event of a dispute about the contents or interpretation of these terms and conditions and the contract, the contract will prevail.


2.10. About

The Trip Service is rendered by Horizon Srls, which is a private limited liability company, incorporated under Italian laws has the registrated office in via XX Settembre n. 100, Pinzano al Tagliamento (PN). Our VAT registration number is 01833700931.


Last modified 01 April 2018