Booking terms and disclaimer
- Code of Good Practices
- Introduction TCs
- Scope and nature of our Service
- Privacy and cookies
- Free of charge for consumers, only Trip Providers pay!
- Credit card payment
- Cancellation, no-show and fine print
- Further correspondence and communication
- Ranking, stars and guest reviews
- Intellectual property rights
- About Horizonadventures.it
Code of Good Practices
Our mission is to empower people to experience the world, by offering the world’s best places to stay and greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:
- We offer to you our Platform and customer service in Italian (coming soon) and English,
- We bring and allow you to experience: over 100 professional guides between mountain guides, mountain bike guides, diving instructors, etc
- We bring and allow you to experience attractions and other Trip Providers,
- We take care of the environment by choosing only local experts to work with,
- We can facilitate the payment of any (entrance) fee, purchase or hire of any Trip product and service which uses our payment service,
- We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service
- We show uncensored reviews (of customers)
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by Horizonadventures.it and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis horizonadventures.it when making its product and/or service available on or through horizonadventures.it (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship).
“horizonadventures.it”, “us”, “we” or “our” means Horizon Srls, a limited liability company incorporated under Italian laws, and having its registered address at Pinzano al Tagliamento, via XX settembre 100 (IT). “Platform” means the (mobile) website and app on which the Trip Service is made available owned, controlled, managed, maintained and/or hosted by horizonadventures.it. “Trip” or “adventure” means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Trip Provider.
“Trip Provider” means the professional provider of accommodation (kayak, crayoning, sub, etc), attractions (e.g. parks, sightseeing tours), tour operators and any other travel or related product or service as from time to time available for Trip Reservation on the Platform (whether B2B or B2C).
“Trip Service” means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by horizonadventures.it in respect of various products and services as from time to time made available by Trip Providers on the Platform.
“Trip Reservation” means the order, purchase, payment, booking or reservation of a Trip.
2. Scope and nature of our Service
Through the Platform, we provide an online platform through which Trip Providers – in their professional conduct of business (i.e. B2C or B2B) – can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Trip Service). By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider. Horizonadventures.it does not (re)sell, rent out, offer any product or service.
When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. As such, the Trip Providers that market and promote their Trip on the Platform are given access to our systems and extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Trip Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Trip Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Trip Provider (or its facilities,products or services) made available.
Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Trip are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. The service is free for the client.
Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and non-refundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
4. Privacy and cookies
Horizonadventures.it respects your privacy. Please have a look at our privacy and cookies policy for further information.
5. Free of charge for consumers, only Trip Providers pay!
Unless indicated otherwise, our service is free of charge for consumers because, unlike many other parties, we will not charge you for our Trip Service or add any additional (reservation) fees to the rate. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plus – insofar not included in the price – relevant applicable taxes, levies and fees (if applicable)).
Trip Providers pay a commission (being a small percentage of the product price) to horizonadventures.it at the moment of the client reservation that can be withhold immediately or payed after, it depends on the method of payment that has been chosen.
Only Trip Providers which have a commercial relationship with horizonadventures.it (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). Horizonadventures.it is not an open platform (like eBay) where end users can make their product available (no C2C platform); horizonadventures.it does not allow non-professional parties to offer or sell their products on or through Horizonadventures.it.
6. Payment by credit card
Payment is safely processed from your credit/debit card. The total amount will be transfer immediately at the Trip Provider and Horizon will withhold only his commission (that will be bill at the Trip Provider).
Horizon manage the payment through third party payment processors for and on behalf of the Trip Provider (Horizon never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card or bank account to the bank account of the Trip provider through a third party payment processor. In the case in which the payment is done directly to Horizon by the client, Horizon will transfer the money to the Trip Provider. Then Horizon will invoice the bill to the client. In this case the relationship is still between the client and the provider and not with Horizon that is a third part in this process.
So, any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement of such (partial) due and payable price and you cannot reclaim such paid monies.
You will not hold Horizon liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Trip Provider and not (re)claim any amount for any valid or authorized charge by the Trip Provider (including for pre-paid rates, no-show and chargeable cancellation) of your credit card.
In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email ([email protected]).
7. Cancellation, no-show and fine print
By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of Horizonadventures.it.
Cancellations are valid until three weeks before the adventure and must be communicated by email at [email protected].
By canceling your reservation you have the right to reserve another adventure or to reschedule it in the calendar.
After three weeks before the date or “noshow” we don’t guarantee any reimbursement.
If you wish to review, adjust or cancel your Trip Reservation, please revert to the confirmation email and follow the instructions therein.
Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Please carefully read the fine print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider.
Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you have a late or delayed arrival on the arrival date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation).
Horizon does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.
8. Further correspondence and communication
By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers relevant to your Reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
Horizonadventures.it disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. Horizonadventures.it cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Trip Provider.
In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.
Any claim or complaint against Horizonadventures.it or in respect of the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service. Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.
9. Stars and guest reviews
The stars used for the adventures are not censored by Horizon.
Only customers who have had an experience will be invited by Horizonadventures.it to comment on their adventure and to provide a score for certain aspects of their stay. The completed guest review may be (a) uploaded onto the relevant Trip Provider’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Horizonadventures.it at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Horizonadventures.it and our business partners. In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (28 days) after a stay and each review will only be available for a limited period of time (24 months) after posting. The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language, reviews with comments), whereas a review of a customer who submits comprehensive and detailed reviews (aka “Property Scout”) may be ranked on top.
We reserve the right to adjust, refuse or remove reviews at our sole discretion insofar it violates our review policy. Horizonadventures.it does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. Horizonadventures.it undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.
Horizonadventures.it will not accept reviews which include:
- Profanity, sexually explicit, hate speech, discriminatory, threats, violence
- Mention of full names, personal attack towards the staff
- Promoting illegal activities (e.g. drugs, prostitution)
- Sites, emails and addresses, phone numbers, cc details
- Politically sensitive comments
Horizonadventures.it and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Trip Reservation confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Horizonadventures.it is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Trip and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip (including any warranties and representations made by the Trip Provider). Horizonadventures.it is not a (re)seller of the Trip. Complaints or claims in respect of the Trip (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Trip Provider. Horizonadventures.it is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.
Whether or not the Trip Provider has charged you for your Trip, or if we are facilitating the payment of the (Trip) price or fee, you agree and acknowledge that the Trip Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (Trip) price or fee to the relevant tax authorities. Horizonadventures.it is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (Trip) price or fee to the relevant tax authorities. Horizonadventures.it does not act as the merchant of record for any product or service made available on the Platform.
By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Horizonadventures.it may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Horizonadventures.it at its discretion sees fit. You are granting Horizonadventures.it a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as Horizonadventures.it at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to Horizonadventures.it publishing and using these photos/images. Horizonadventures.it does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of Horizonadventures.it. Horizonadventures.it disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by Horizonadventures.it at any time and without prior notice.
11. Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Horizonadventure.it and its Trip Providers or providers.
Horizon exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to horizonadventures.it. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with Dutch law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Pordenone, Italy.
The original Italian version of these terms and conditions is translated into english. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the Italian version and any other language version of these terms and conditions, the Italian language version to the extent permitted by law shall apply, prevail and be conclusive. The Italian version is available on our Platform or shall be sent to you upon your written request.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
13. About Horizonadventures.it
The Trip Service is rendered by Horizon Srls, which is a private limited liability company, incorporated under Italian laws has the registrated office in via XX Settembre n. 100, Pinzano al Tagliamento (PN). Our VAT registration number is 01833700931.
Last updated 01 April 2018